Cancellation & Refund Policy

Effective 21 October 2026

Ado Care: 30-day first-subscription guarantee

If Ado Care is not right for your organisation, request a refund within 30 days of the first successful paid subscription purchase. This applies to both monthly and annual subscriptions and covers the subscription amount paid for that initial order, including subscription add-ons purchased with it and applicable taxes. Email austin@adozta.com from an authorised account contact with the payment reference. The guarantee applies once per customer organisation; it does not restart on renewals, later upgrades, additional purchases, reactivation or creating another account. Approved refunds end the access granted by the refunded subscription. Existing records remain subject to our export, closure and retention rules. Separate implementation, hardware and third-party usage charges follow their own agreed terms.

Request cancellation

Email austin@adozta.com from an authorised account contact with the product, organisation, payment reference and requested cancellation date. Do not send passwords, full card details or medical records. Cancellation stops a future renewal or agreed recurring collection; it does not by itself reverse a completed payment. Access normally continues to the end of the paid term unless earlier closure is requested or suspension is necessary for a valid reason.

Refund eligibility

Duplicate, erroneous or unauthorised charges, failure to provide the agreed service and any mandatory refund rights are reviewed on their facts. A product-specific first-purchase guarantee or refund entitlement in an accepted order remains applicable. Ado Q’s published first-subscription refund terms continue to apply to Ado Q. Implementation work, hardware and third-party usage have the cancellation and refund terms stated in their respective order; they are not automatically included in a software subscription guarantee.

How a refund is handled

Send the payment reference, date, amount and a short explanation to austin@adozta.com. We verify the request and transaction, confirm eligibility, and tell you the amount and processing status. Approved refunds are returned through the original payment method where supported; bank and provider settlement times vary. We do not require a new payment to release a refund. If we need more information, we will explain what is needed and how it can be supplied securely.

Service delivery and records

Software access is delivered electronically after successful payment verification and the agreed onboarding or activation requirements. There is no physical shipping for a software-only subscription. Custom implementation or hardware delivery follows the separately agreed scope and schedule. Cancellation or refund is not a request for immediate permanent erasure of records. Export, closure and retention are handled under the Terms of Service and Privacy Policy.

Complaints and escalation

For an unresolved payment or service complaint, contact austin@adozta.com with the original reference and prior correspondence. We respond in accordance with applicable legal time limits and communicate the next step or information needed. Rights under applicable consumer and payment rules remain unaffected. Adozta Softech Private Limited, No.2, Carmel Nagar, Nagai Road, Katuthottam, Mariammancoil, Thanjavur – 613501, Tamil Nadu, India.