Freshchat is a modern messaging solution built for customer support and sales teams that move fast. It lets you manage conversations across web, mobile, and social in one place. With powerful automation, intelligent routing, and AI-powered bots, Freshchat helps teams resolve queries faster and deliver a conversational experience customers love.
Whether you’re supporting users, engaging leads, or automating FAQs, Freshchat keeps your conversations contextual, seamless, and scalable.
Omnichannel Messaging, One Inbox
Connect with customers across website chat, mobile apps, WhatsApp, Instagram, and more, all managed from a single inbox. No switching tabs, no scattered replies, just smooth, unified conversations.
Complete Customer Context
See every detail at a glance, browsing history, past chats, behavior, so your agents respond faster, and smarter, without asking the same questions twice.
AI Bots That Never Sleep
Let Freddy AI handle common questions, qualify leads, or route queries instantly. Bots work 24/7, hand over smoothly to agents when needed, and keep your team focused on the complex stuff.
Built-in Team Collaboration
Tag teammates, share notes, and loop in others, all within the same thread. No extra apps, no miscommunication, just fast, frictionless teamwork.
Turn Chats into Conversions
Trigger targeted campaigns, capture leads, and close deals, directly from chat. With CRM integration, every conversation is tracked, nurtured, and followed through.
Insights That Drive Action
Track response times, resolution rates, and agent performance through real-time dashboards. Use these insights to fine-tune your messaging strategy and elevate team productivity.
Smart Workflows, Less Manual Work
Automate follow-ups, lead assignments, and notifications. Freshchat’s no-code workflows free your team from routine tasks so they can focus on conversations that drive results.
Why Choose Adozta?
Official Partner of Zoho & Freshworks
Trusted by leading global platforms to deliver dependable, scalable business solutions.
End-to-End Business Automation
From CRM and HRMS to Finance and Support, we streamline every aspect of your operations for maximum efficiency.
Customer-Centric, Insight-Driven
We take the time to understand your business inside out, then craft solutions that fit your exact needs, not the other way around.
Built for Growth
Our systems don’t just solve today’s problems, they evolve with your business and support long-term scaling.
Rapid Deployment, Lasting Impact
Go live quickly without sacrificing quality. Enjoy long-term value with reliable systems and continuous support.
Human Support, Always
You’re never just a ticket number. Our dedicated consultants and support team are just a call or message away, whenever you need us.
