Freshdesk isn’t just another help desk, it’s a modern support platform that simplifies how businesses connect with customers. From handling queries to automating support tasks, it helps your team deliver faster, friendlier, and more consistent service across all channels. Whether you’re a startup or an enterprise, Freshdesk equips your team to scale confidently and ensure every customer feels heard.
One Inbox for Every Conversation
Freshdesk brings all customer interactions into one shared space, email, chat, phone, WhatsApp, Facebook, or Instagram. Its unified ticketing system ensures no missed messages or platform switching. Your team can respond faster, with full context, and deliver a seamless support experience.
Speed Meets Simplicity with Automation
Why waste time on manual tasks when Freshdesk can do them for you? Automate ticket routing, status updates, reminders, and follow-ups with no-code workflows. Smart triggers assign tickets by priority or skill, so you never miss an SLA. Automation cuts response times and lets agents focus on meaningful conversations.
Support That Works as a Team
Freshdesk makes collaboration easy. Agents can tag teammates, leave private notes, split complex issues into child tickets, and loop in other departments, all within the support workspace. It keeps everyone aligned and ensures customers get fast, accurate responses without delays.
Be Everywhere Your Customers Are
Today’s customers want support on their terms. Freshdesk lets your team assist across channels, email, phone, chat, WhatsApp, Facebook, Instagram, and your website, while keeping the full conversation history. No matter where it starts, every conversation ends with great service.
Freddy AI, Your Smart Sidekick
Meet Freddy, Freshdesk’s AI assistant that delivers real-time insights. Freddy suggests help articles, detects sentiment, predicts ticket fields, and offers contextual replies, helping agents respond faster. It cuts effort, boosts productivity, and keeps customer satisfaction high, even during peak times.
Insights You Can Act On
Data is powerful, if you can use it. Freshdesk’s reporting dashboard gives a clear view of team performance. Track ticket volume, resolution times, SLAs, CSAT scores, and more. Customise reports to spot issues and make smarter decisions that improve support over time.
Built for Trust
Freshdesk is built with enterprise-grade security at its core. With encrypted data, role-based access, audit logs, and compliance with GDPR and SOC 2, you can trust it to protect customer data and ensure privacy.
Why Choose Adozta?
Official Partner of Zoho & Freshworks
Trusted by leading global platforms to deliver dependable, scalable business solutions.
End-to-End Business Automation
From CRM and HRMS to Finance and Support, we streamline every aspect of your operations for maximum efficiency.
Customer-Centric, Insight-Driven
We take the time to understand your business inside out, then craft solutions that fit your exact needs, not the other way around.
Built for Growth
Our systems don’t just solve today’s problems, they evolve with your business and support long-term scaling.
Rapid Deployment, Lasting Impact
Go live quickly without sacrificing quality. Enjoy long-term value with reliable systems and continuous support.
Human Support, Always
You’re never just a ticket number. Our dedicated consultants and support team are just a call or message away, whenever you need us.
