Freshservice is a modern ITSM platform that simplifies and elevates internal support. With an intuitive interface and smart automation, it helps teams resolve tickets faster, cut manual work, and deliver consistent service. Whether it’s IT, HR, legal, or others, Freshservice enables seamless collaboration and structured workflows. From streamlining processes to improving response times, it helps organisations work smarter, not harder.
Modular & Scalable
Freshservice is built to scale with your organisation, no matter the size or complexity. Whether handling a few tickets or thousands across departments, it adapts seamlessly as your team grows. Supporting IT, HR, facilities, legal, and more, Freshservice provides a unified, flexible system with streamlined workflows, automation, and consistent service at every stage of growth.
Project Management
Plan, manage, and implement changes confidently, without disrupting operations. Freshservice combines powerful change management and intuitive project tracking in one platform, helping IT teams collaborate, reduce risk, and maintain continuity. From impact assessment to approvals and progress tracking, every step aligns with your strategic goals. With full visibility and control, Freshservice turns change into opportunity, not challenge.
Enterprise-Grade Security
Keep your business data secure with enterprise-grade protection at every layer of Freshservice. With access controls, audit logs, IP whitelisting, and role-based permissions, your information stays safe. Freshservice also complies with global standards like GDPR, SOC 2, and ISO, helping you meet regulations while ensuring trust and transparency.
Collaboration That Works
Freshservice’s integrated collaboration tools let agents communicate effortlessly without leaving the ticket. From tagging teammates to escalating issues, everything happens in one unified space, no app switching, no lost context. This streamlines resolution times, breaks down silos, and keeps everyone informed and aligned for faster, more efficient support.
Knowledge Management
With Freshservice, build a centralized internal knowledge base that gives employees instant answers. By documenting FAQs, common issues, and best practices, your team can find reliable info anytime, without raising a ticket. This speeds up resolutions, reduces ticket volume, lightens support workloads, and promotes a self-service culture.
Employee Experience at the Core
With a clean interface, mobile access, and AI-powered self-service, Freshservice makes it easy for employees to get help anytime, anywhere. Whether submitting a ticket or resolving an issue on the go, the experience is smooth and user-friendly. AI-guided support delivers instant solutions, cutting wait times and boosting satisfaction. It’s effortless support, on any device, from any location.
Multi-Channel Support
Accept and resolve service requests from any channel, email, chat, self-service, phone, or tools like Slack and Microsoft Teams. Freshservice keeps support within reach, wherever your employees work. By unifying all channels in one platform, it helps teams respond faster, cut delays, and deliver consistent support every time.
Why Choose Adozta?
Official Partner of Zoho & Freshworks
Trusted by leading global platforms to deliver dependable, scalable business solutions.
End-to-End Business Automation
From CRM and HRMS to Finance and Support, we streamline every aspect of your operations for maximum efficiency.
Customer-Centric, Insight-Driven
We take the time to understand your business inside out, then craft solutions that fit your exact needs, not the other way around.
Built for Growth
Our systems don’t just solve today’s problems, they evolve with your business and support long-term scaling.
Rapid Deployment, Lasting Impact
Go live quickly without sacrificing quality. Enjoy long-term value with reliable systems and continuous support.
Human Support, Always
You’re never just a ticket number. Our dedicated consultants and support team are just a call or message away, whenever you need us.
